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Introduction

Royalline Technologies Limited ("Royalline" or "we") operates both in-store and an ecommerce platform consisting of a website and mobile application, together with accurate logistics, quality products and secured payment infrastructure, for the sale and purchase of consumer products in Nigeria and globally. To this notice, these general terms and conditions shall apply to all in-store and online buyers in the marketplace and shall govern your use of our marketplaces and related services.

By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our online platform.

If you use our online platform in the course of a business or other organizational project, then by so doing you:

Ø  Confirm that you have obtained the necessary authority to agree to these general terms and conditions;

Ø  Bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and

Ø  Agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.

 

Sign up and account

1.    You may not sign up with our online platform if you are under 18 years of age (by using our online platform or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).

2.    By signing up to our newsletter page, you acknowledge that your information is safe and secured, and Royalline Technologies will not use your provided information for anything else except what is slated for its intensions.

3.    You may choose not to sign up to anything on our platform, as it is not a criteria for check out on our online platform.

 

Terms and conditions of purchase

1.      You acknowledge and agree that:

·        The online platform provides an online location for buyers to purchase products;

·        Our payment gateway is safe and secure for transaction

·        Is free from scam and money laundering acts.

·        That our products are of good and trusted quality

·        Personal information; such as email, phone number and address supplied on the platform is safe with us.

 

Returns and refunds

1.      Returns of products by buyers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory as well as our warranty policy and return policy.

2.      Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory as well as our warranty and return policy. We may offer refunds, in our discretion:

·        In respect of the product price;

·        local shipping fees (as stated on the refunds page); and

·        By way of store credits, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.

3.      Returned products shall be accepted and refunds issued by Royalline only.

4.      Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

 

Payments

You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on our online platform.

By making payments on our online platform, you acknowledge that;

1.    Payment information provided on the site shall not be used for any fraudulent activities

2.    Royalline Technologies shall not be held responsible for any extra charges on your account

3.    Royalline Technologies does not have access to your bank information

4.    Royalline uses a safe and secure payment gateway to carry out secured payment.

Rules about your content

1.      In these general terms and conditions, "your content" means:

·        All works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you may submit to us or our platform for storage or publication, processing by, or onward transmission; and

·        All communications on the platform or social media platform, including product reviews, feedback and comments.

2.      Your content, and the use of your content by us in accordance with these general terms and conditions, must be accurate, complete and truthful.

3.      Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet, and must not:

·        Be offensive, obscene, indecent, or suggestive;

·        Depict violence in an explicit, graphic or gratuitous manner; or

·        Be blasphemous, in breach of racial or religious hatred or discrimination legislation;

·        Be deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;

·        Cause annoyance, inconvenience or needless anxiety to any person; or

·        Constitute spam.

4.      Your content must not be illegal or unlawful, infringe any person's legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:

·        Any right of confidence, right of privacy or right under data protection legislation;

·        Any contractual obligation owed to any person; or

·        Any court order

5.      You must not use our online platform or social to link to any website or web page consisting of or containing material that would, were it posted on our online platform or social media platform, breach the provisions of these general terms and conditions.

6.      If you learn of any unlawful material or activity on our marketplace, or any material or activity that breaches these general terms and conditions, you may inform us by contacting us as provided at section 23.

 

Use of our website and mobile applications

1.      online platform and social media platform will be used interchangeably in the section;

2.      You may:

·        view pages from our website in a web browser;

·        download pages from our website for caching in a web browser;

·        print pages from our website for your own personal and noncommercial use, providing that such printing is not systematic or excessive;

·        Stream audio and video files from our website using the media player on our website; and

·        Use our marketplace services by means of a web browser,

·        Subject to the other provisions of these general terms and conditions.

3.      Except as expressly permitted by section 8.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer

4.      You may only use our website and mobile app for your purchase of quality products

5.      Unless you own or control the relevant rights in the material, you must not:

·        Republish material from our website (including republication on another website);

·        Show any material from our website in public;

·        Exploit material from our website for a commercial purpose; or

·        Redistribute material from our website.

6.      You must not:

·        Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

·        Use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

·        Hack or otherwise tamper with our website;

·        Probe, scan or test the vulnerability of our website without our permission;

·        Circumvent any authentication or security systems or processes on or relating to our website;

·        Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

·        Impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

·        Decrypt or decipher any communications sent by or to our website without our permission;

·        Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

·        Violate the directives set out in the robots.txt file for our website;

·        Do anything that interferes with the normal use of our website.

 

Copyright and trademarks

1.      Subject to the express provisions of these general terms and conditions:

·        We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

·        All the copyright and other intellectual property rights in our website and the material on our website are reserved.

2.      Royalline logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

3.      The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights

 

Data Privacy

1.      Buyers agree to processing of their personal data in accordance with the terms of Royalline’s Privacy and Cookie Notice

2.      Royalline shall process all personal data obtained through the website and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

3.      Royalline Technologies does not have access to any banking information provided by buyers on the website.

 

Limitations and exclusions of liability

1.      Nothing in these general terms and conditions will:

·        Limit any liabilities in any way that is not permitted under applicable law; or

·        Exclude any liabilities or statutory rights that may not be excluded under applicable law.

2.      The limitations and exclusions of liability set out in this section 13 and elsewhere in these general terms and conditions:

·        Are subject to section 13.1; and

·        Govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these general terms and conditions

3.      In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.

4.      Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the marketplace shall constitute a separate contract for the purpose of this section 13.4.

5.      Notwithstanding section 13.4 above, we will not be liable to you for any loss or damage of any nature, including in respect of:

·        Any losses occasioned by any interruption or dysfunction to the website;

·        Any losses arising out of any event or events beyond our reasonable control;

·        Any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;

·        Any loss or corruption of any data, database or software; or

·        Any special, indirect or consequential loss or damage.

6.      We accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

 

 

 

 

 

Breaches of these general terms and conditions

1.      If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any Royalline’s codes, policies or guidelines in any way we may:

·        Temporarily suspend your access to our website;

·        Permanently prohibit you from accessing our website;

·        Block computers using your IP address from accessing our website;

·        Contact any or all of your internet service providers and request that they block your access to our marketplace;

·        Commence legal action against you.

 

Variation

1.      We may revise these general terms and conditions, and the Royalline codes, policies and guidelines from time to time.

2.      The revised general terms and conditions shall apply from the date of publication on the Website.

 

Severability

1.      If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

2.      If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

Law and jurisdiction

1.      These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.

2.      Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory

 

Our company details

The website is operated by Royalline Website Team. We are registered in Nigeria under registration number RC 649262, and our Head office is at Spar Port Harcourt Mall Azikiwe Road by Government House, Port Harcourt River State. You can contact us by using our website contact form or call our customer care line: 07010007373.


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